Yesterday, we delivered an arrangement by noon, and before the end of the day, got this response back. Shayne gave us permission to share it. His situation is so much like many others. We want the world to know that you have options when it comes to flowers! Here goes his email to us:
“Good Afternoon! Just wanted to thank you and your staff for blowing my wife away. I usually get a “Thank you for the flowers” after she receives the flowers, just to let me know that she got them. And in the case of Valentine’s Day the second call was 3 days later saying that the flowers were wilted and brown on the edges.
“Today you guys rocked…… She called today after your very prompt delivery and her words, “Wow they are BEAUTIFUL!!!!!”. The second call today mind you, “Everyone loves the roses, they are saying that she is so spoiled and of course, where did he get such lovely roses?” Of course, she is sharing your information with all of her co-workers.
“I must admit your attention to detail and customer service blew me away. I have been sending roses to my wife for about 10 years now. I have run the gambit, 1-800-Flowers, Teleflora and FTD. A coworker of mine suggested calling a local company this time, and boy was she right about that you now have a repeat customer. Yesterday was the first time I had ever heard from the flower company.
“Usually I like to not only impress my wife with the roses but also her coworkers. In the past I have always ordered flowers to be delivered the day before an occasion so that she can enjoy them all day. The day before Valentine’s Day her coworkers go home to their significant and I quote, “ Janeen got her roses today what are you getting me?”
“Most of the time I am content with hitting a home run with the Roses that she receives. This time you and your team hit a walk-off Grand Slam in the bottom of the ninth to with the game.”
Thanks so very much,
And later in the evening: ” My wife showed me pictures of the arrangement, no wonder all the office was in awe. I’ve never seen roses like that, you made her day.”
What happened: He placed an order online for our Artistic Premium Roses. When we received the order in our shop, I called him and asked him what he liked about it. He said he was looking for something different and striking, and that she loves roses. I asked him if he would like us to create a custom arrangement specially for her. I asked him about her style and personality, our unique floral consultant questions, and we gave our designer this description: “Dozen Premium Roses styled uniquely, saw our Artistic Premium Roses – creative, artistic, airy, unique and different – NOT traditional.”
Here is what we delivered:
To experience what Shayne and Janeen did, call us at 480-603-7673, or order your flowers online.